AGD COVID-19 Announcement (003)

UK Service Centre:

Unicorn House
Gloucester Road
Staverton
Cheltenham GL51 0TF
United Kingdom

Telephone: +44 1452 854212
Email: [email protected]

What if my AGD product needs to be serviced?

Please contact our Service Centre to arrange your product servicing or re-calibration, quoting the serial number/s where possible.

We will issue you a Return Material Authorisation (RMA) number, which must be included on returns to the above address and on any accompanying paperwork.

(Please note AGD reserves the right to refuse returns without an RMA)

Once I have sent my product in for service, what happens next?

Your product undergoes comprehensive analysis using bespoke calibrated test equipment, which simulates real world conditions. The test routine optimises signals / optics and verifies performance. If required, your product is then re-calibrated to original manufactured values and then certified, before being dispatched.

All serviced components carry a 12 month parts warranty.

How long will servicing take?

We aim for a turnaround within 20 working days.

Technical Enquiry Form

AGD COVID-19 Announcement (003)

For technical related issues with product that isn't performing as advertised, please contact us and provide as much detail as possible to enable our engineers to investigate and resolve
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